Returns

If you’re not happy with your order, you can return the items in 14 days for free.

*However please note that we can only refund the item amount and if you've paid for shipping fee in your original order, shipping cost will be deducted from the refund total.


1. Packaging

Pack what you’re returning in an undamaged package, preferably original packaging. Try not to use damaged boxes and ensure that the box is solid enough to carry the weight of your shipment. You can fill the empty spaces in a used box with creased paper to protect your return items.


2. Return

Please note that in order to be eligible for a return, your items must be in the same condition that you received it, unworn or unused, with tags.


What’s next?
After your shipment is delivered to our warehouse, it’ll be checked and reported to us. Return requests are processed within 2-3 business days after arrival at our warehouse.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned due to hygienic concerns, such as socks. Please get in touch if you have additional questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know once your return is processed. Upon approval, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return or if you have further questions regarding return processes please contact us at ilvi@ilvi.de